Emotional Intelligence training for employees

February 7, 2023
Emotional Intelligence training for employees

Emotional Intelligence training for employees

Business managers know that emotionally intelligent employees contribute to a more positive and productive work environment. They will often include a need for emotional intelligence in their job ads and we are seeing more and more requests for emotional intelligence training for employees. 

Emotionally intelligent workforce

Why do businesses want emotionally intelligent workers?

  1. Effective communication: Emotionally intelligent employees have strong communication skills, both verbal and non-verbal. They can express themselves clearly and empathetically, actively listen to others, and adapt their communication style to different situations. This leads to better teamwork, collaboration, and understanding among colleagues and clients.

  2. Conflict resolution: Emotionally intelligent employees are skilled at managing conflicts and resolving interpersonal issues. They can navigate difficult conversations with diplomacy, empathy, and assertiveness, finding mutually beneficial solutions. This reduces workplace tension, enhances relationships, and promotes a positive work environment.

  3. Leadership and management: Emotionally intelligent employees make effective leaders and managers. They can inspire and motivate others, provide constructive feedback, and create a supportive and inclusive work culture. They understand and respond to the emotions and needs of their team members, fostering high levels of engagement, productivity, and loyalty.

  4. Customer service excellence: Emotionally intelligent employees excel in customer service roles. They can empathise with customers’ needs, concerns, and emotions, providing personalised and attentive service. They are adept at managing challenging customer interactions, turning negative experiences into positive ones and building long-lasting customer relationships.

  5. Adaptability and resilience: Emotionally intelligent employees are better equipped to handle stress, ambiguity, and change. They can adapt to new situations, remain composed under pressure, and bounce back from setbacks. Their ability to regulate their own emotions and maintain a positive mindset helps them navigate challenges effectively and maintain productivity.

  6. Collaboration and teamwork: Emotionally intelligent employees contribute to a harmonious and cooperative work environment. They understand the perspectives and emotions of their colleagues, and they value diversity and inclusivity. This fosters effective teamwork, collaboration, and synergy among employees, leading to improved problem-solving, innovation, and overall organisational performance.

  7. Employee engagement and retention: Emotionally intelligent employees feel more connected and engaged with their work. They experience higher job satisfaction, as they are better equipped to manage their emotions, handle stress, and build positive relationships with colleagues. This, in turn, leads to increased employee retention, reducing turnover costs and maintaining a stable and skilled workforce.

Activities to increase employee's Emotional Intelligence

Emotional intelligence training aims to enhance individuals’ ability to recognise, understand, and manage their emotions, as well as effectively navigate social interactions. Here are some common methods used in emotional intelligence training:

  1. Self-assessment and reflection: Training often begins with self-assessment exercises and reflection activities to help participants gain insight into their own emotions, strengths, and areas for development. This may involve surveys, questionnaires, or journaling exercises to encourage self-awareness.

  2. Education and knowledge sharing: Participants are educated about the principles and concepts of emotional intelligence. They learn about the different components of emotional intelligence, such as self-awareness, self-regulation, empathy, and social skills. This knowledge helps individuals understand the importance of emotional intelligence and its impact on personal and professional relationships.

  3. Skill-building exercises: Training programs incorporate various skill-building exercises to enhance emotional intelligence. These may include role-playing scenarios, case studies, and group discussions. Participants are encouraged to practice recognising and managing their emotions, empathising with others, and effectively communicating their feelings.

  4. Mindfulness and self-care practices: Mindfulness techniques are often incorporated into emotional intelligence training. Participants learn mindfulness exercises, such as meditation or deep breathing, to cultivate present-moment awareness and develop self-regulation skills. Additionally, training may emphasise the importance of self-care activities, such as stress management and work-life balance, to promote emotional well-being.

  5. Feedback and coaching: Participants receive feedback from trainers or coaches who help them identify their strengths and areas for improvement. This feedback is crucial for individuals to gain insight into how their emotions and behaviors impact their interactions with others. Coaches may provide guidance and support in developing specific emotional intelligence skills.

  6. Real-world application and practice: Emotional intelligence training is most effective when participants have opportunities to apply what they’ve learned in real-life situations. This may involve role-playing exercises, simulations, or on-the-job practice. Encouraging individuals to apply emotional intelligence skills in their daily lives helps solidify their learning and develop lasting behavioral changes.

  7. Continuous reinforcement and support: Emotional intelligence training is an ongoing process. To ensure long-term development, organisations may provide resources, tools, and ongoing support to reinforce and sustain the skills learned during training. This can include follow-up workshops, coaching sessions, or online resources to help participants continue their growth in emotional intelligence.

It’s important to note that emotional intelligence training for employees can be delivered through various formats, such as in-person workshops, online courses, or a combination of both. The specific methods used may vary depending on the training program and the needs of the participants.

Talk to the team at WUZZOO about your training needs . . . 


We can create interactive and engaging eLearning products for your employees, clients, contractors and students.


We can host your online training courses on our fully managed and versatile Learning Management System.


We can create Learning Management Software on your own WordPress website; designed to suit your needs.

WUZZOO online training and LMS solutions

Talk to us about creating your online learning products, hosting your training or setting up your own LMS